Last updated: July 10, 2026
Privacy Policy
TechFix Property LLC ("TechFix Property," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you use our website, platform, dashboards, forms, communications, and related services.
By using TechFix Property, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Account information:
Name, email address, phone number, password credentials, account role, profile details, and communication preferences.
Client information:
Property address, service requests, job descriptions, photos, preferred appointment times, access instructions, billing information, payment status, reviews, and messages with technicians.
Technician information:
Name, business name, contact details, service categories, work experience, licenses, certifications, insurance information, identity verification details, background-check status, availability, service area, bank or payout details, ratings, and job history.
Payment information:
We use third-party payment providers to process payments. We do not store full payment card numbers on our servers.
Usage information:
Device information, browser type, IP address, pages visited, referring URLs, timestamps, session data, log data, and actions taken on the platform.
Communications:
Messages, emails, support requests, dispute information, job updates, notification preferences, and any information you provide when contacting us.
Cookies and similar technologies:
We use cookies and similar technologies for authentication, security, preferences, analytics, and platform functionality. See our Cookie Policy for more details.
2. How We Collect Information
We collect information directly from you when you create an account, post a job, apply as a technician, update your profile, contact support, submit a form, make a payment, or communicate through the platform.
We also collect some information automatically through cookies, server logs, analytics tools, and security systems.
We may receive information from service providers, verification partners, payment processors, background-check providers, email providers, hosting providers, and other users involved in a service transaction.
3. How We Use Information
We use personal information to:
- Create and manage accounts
- Match clients with technicians
- Process service requests and bookings
- Verify technicians, credentials, identity, licenses, and eligibility
- Process payments, payouts, invoices, refunds, and fees
- Send job updates, transactional emails, reminders, and notifications
- Provide customer support
- Improve platform performance, safety, and user experience
- Prevent fraud, abuse, unauthorized access, and illegal activity
- Resolve disputes and enforce our Terms of Service
- Comply with legal, tax, accounting, regulatory, and safety obligations
- Send marketing communications where permitted by law
4. How We Share Information
We do not sell your personal information for money.
We may share information with:
Clients and technicians:
Information necessary to complete a job, communicate, verify service details, coordinate scheduling, and process payment.
Service providers:
Companies that help us operate the platform, including hosting, database, storage, authentication, payment processing, email delivery, analytics, fraud prevention, background checks, customer support, and infrastructure providers.
Payment processors:
Information needed to process payments, refunds, invoices, payouts, taxes, and transaction records.
Verification and safety partners:
Information needed to verify technician identity, credentials, licenses, insurance, background-check status, or compliance requirements.
Legal and safety recipients:
Law enforcement, regulators, courts, attorneys, insurers, or other parties when required by law or when we believe disclosure is necessary to protect rights, safety, users, property, or the platform.
Business transfers:
Information may be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.
5. Cookies, Analytics, and Tracking
We use cookies and similar technologies to keep users signed in, secure accounts, remember preferences, improve performance, detect fraud, and understand how the platform is used.
We do not currently use third-party advertising cookies or sell/share personal information for cross-context behavioral advertising. If this changes, we will update this Privacy Policy and provide required opt-out choices.
6. Data Retention
We retain personal information for as long as reasonably necessary to provide the platform, maintain accounts, complete transactions, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and maintain business records.
Typical retention periods may include:
- Account data: while your account is active and for a reasonable period after closure
- Job and transaction records: as needed for legal, tax, accounting, and dispute purposes
- Technician verification records: as needed for safety, compliance, and fraud prevention
- Support communications: as needed to resolve issues and improve service
- Security logs: for a limited period unless needed for investigation
You may request deletion of your account, but we may retain certain information where required or permitted by law.
7. Your Privacy Choices
Depending on your location, you may have the right to:
- Access personal information we hold about you
- Correct inaccurate information
- Delete personal information
- Receive a copy of your information
- Opt out of certain marketing communications
- Opt out of sale or sharing of personal information, if applicable
- Limit certain uses of sensitive personal information, if applicable
- Appeal a denied privacy request, where required by law
To exercise these rights, contact us at privacy@techfixproperty.com.
We may need to verify your identity before processing a request.
8. California and U.S. State Privacy Rights
Residents of certain U.S. states, including California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon, Montana, Delaware, Iowa, Nebraska, New Hampshire, New Jersey, Tennessee, Indiana, Kentucky, Maryland, Minnesota, and Rhode Island may have specific privacy rights under applicable state privacy laws.
Where applicable, we provide the right to know, access, correct, delete, obtain a copy of personal information, and opt out of certain uses of personal information.
We do not knowingly sell personal information or share it for cross-context behavioral advertising. If we begin doing so, we will provide a clear "Do Not Sell or Share My Personal Information" mechanism.
We will not discriminate against you for exercising privacy rights.
9. Global Privacy Control
Where required by applicable law, we will honor browser-based opt-out preference signals such as Global Privacy Control for applicable opt-out rights.
10. Marketing Communications
You may opt out of marketing emails by using the unsubscribe link in the email or contacting us. We may still send transactional or service-related messages, such as booking updates, account notices, security alerts, invoices, and policy changes.
11. Security
We use reasonable technical, administrative, and organizational safeguards designed to protect personal information. These may include encrypted connections, authentication controls, access restrictions, monitoring, and secure infrastructure providers.
No system is completely secure. We cannot guarantee that information will never be accessed, disclosed, altered, or destroyed by unauthorized parties.
12. Children's Privacy
TechFix Property is intended for users who are at least 18 years old. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child, we will take appropriate steps to delete it.
13. Third-Party Links and Services
Our platform may contain links to third-party websites or services. Their privacy practices are governed by their own policies. We are not responsible for the privacy practices of third parties.
14. International Users
TechFix Property is operated from the United States. If you access the platform from outside the United States, your information may be processed and stored in the United States or other locations where our service providers operate.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date. Material changes may be communicated by email, dashboard notice, or other appropriate means.